Commonly Asked Questions

September 11, 2014

Rent a Space

At Rent a Space we’re all about making your storage experience convenient and stress free. We decided to put this list of commonly asked questions together to help you with what is at the best of times a challenging task.

How much does it cost?

This question is at the forefront of customers minds when engaging Rent A Space for a solution and is a very important factor when it comes to making a decision on location and size. There are usually a couple of factors which determine the pricing for a particular site and these are location (within Sydney area), size of the space and availability. As each customers requirements are different, we like to engage with the customer and go through a discovery process to determine the best suitable location, size and then offer our best possible price. We want to ensure you get the exact sized space you need so you don’t pay for more than you need.

How much space will I need?

Judging how much space you will need can be a tall order, especially if you’re still half way through packing or haven’t quite figured out exactly what is being stored. As a first port of call we offer a space calculator on this website which serves to give you a rough idea of the space required. But to get an accurate size we do recommend speaking with our staff as they are trained to judge space requirements and have extensive experience dealing with customers in this area.

If you are storing a couch or lounge or something similar we will always ask you if it can be stored vertically as they do tend to take up the most amount of space.

Is the space available?

If one of our staff have mentioned a unit size and or price either verbally or in an official quote then that space is currently available. However availability does fluctuate and its first in best dressed, so we do encourage our customers to reserve the unit when they are available to guarantee that its available on the day required.

When can I access the space?

The standard access we offer to all customers is between the hours of 6am through 9pm. For some business customers who require access to the space outside of those hours we can provide 24hrs access for a small additional fee.

Am I insured?

Rent A Space does not provide any default coverage for our customers but we do offer insurance from as little as $2 per $1000 worth of coverage. This is recommended as in the unlikely event that something does happen you will be covered. A good but unfortunate example of this is the most recent Queensland floods which wrought havoc throughout the state and also affected many storage facilities. Those affected who had coverage were indeed compensated but the unfortunate people who opted out received nothing as they were not covered.

How secure is the site?

The sites we operate have multi layered security both physical and electronic. Entry to our sites is restricted via pin code ensuring only customers, prospective customers and staff are onsite. Units are individually alarmed with CCTV coverage throughout the entire site which is monitored by staff during the day and an after hours monitoring center during the evenings.

How can I book a space & my free truck and driver move-in service?

Booking a space is very simple and can be done over the phone or in person at the store. All we need from you is a $20 fully refundable deposit and we will hold the unit for you until you move in. At this point we can book in our free truck and driver service which operates 7 days a week.

For other commonly asked questions and solutions, make sure to check out Rent A Space’s storage FAQS page

  • Foundation Member of the Storage Association of Australia Self Storage Association of Australia

  • Member of the Australian Storage Group Australian Self Storage Group