Rent a Space Privacy Policy
This Privacy Policy explains how Rent a Space Self Storage and its related entities (‘Rent a Space’, ‘we’, ‘us’, ‘our’) collect, hold, use and disclose your personal information, and how you can access, correct or manage it. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy applies to rentaspace.com.au and 1800spaces.com.au.
1. Collection of information
We need to collect, retain and use information about you, including your personal information, to provide you with storage and do businessWe collect, retain and use personal information about you to provide you with storage and to do business with you. Generally we collect this directly from you, but we may also collect information that is publicly available (for example from public registers or social media) or made available by third parties. This may include:
- your name
- licence number and details
- date of birth
- passport number
- telephone numbers
- email address
- physical address
- CCTV footage and/or audio
- payment information, including credit card or direct debit details, and your storage and payment history
- and any other information reasonably necessary to provide you with storage.
When you use our website or app, we also collect information through cookies and similar technologies, including your IP address, general location, and how you interact with our site. We use three categories of cookies: strictly necessary cookies (required for the site to work), analytics cookies (to understand how our site is used, via Google Analytics 4), and advertising cookies (to measure and deliver marketing, via Google Ads, Meta and HubSpot). See Section 4 below for how to control analytics and advertising cookies.
You may choose not to provide us with any of this information, but not doing so may affect our ability to provide you with storage.
2. Primary Purposes of collection
We collect information from you for a range of purposes connected with providing you storage and doing business with you, including to:
- ensure the security of the facility and the goods and people within it
- establish your identity and assess your application for storage
- contact you during the storage relationship
- provide you with information about your account, including billing and notices
- provide you with information about our business and related entities, including promotions (see Section 6 for how to manage this)
- answer your questions about your account and our services
- manage credit risk, including searching the StorerCheck database or another relevant credit history entity (see Section 7)
- assist other storage facilities manage their credit risk, by uploading your information to the StorerCheck database
- undertake appropriate searches, including a PPSR search, if your account goes into default
- cooperate with government and law enforcement enquiries and comply with our legal obligations
- enforce our agreement with you.
3. Disclosure
We may disclose any information we have about you including your personal information as is reasonable necessary or as is permitted by law, including but not limited to the following:
- our employees, including temporary workers or externally contracted staff
- service providers engaged by us, such as data storage, IT, software management, insurers and financial services
- third parties engaged to perform specific functions within our business, such as auctioneers, secondhand dealers, building contractors, and maintenance services
- government departments and agencies
- law enforcement agencies, including the police
- investigators
- any person who can demonstrate to our satisfaction a legal or equitable interest in the goods stored
- liquidators, administrators or other persons appointed to administer your financial affairs
- debt collection services
- your Alternate Contact Person (ACP)
- the StorerCheck database (and in effect, other storage facilities / members of the Self Storage Association of Australasia that may, at their discretion, search the StorerCheck database to verify whether you are a credit risk)
- Storers or third parties who reasonably believe you have caused damage or injury to that Storer or third party
- agents for any of the above.
We may disclose your personal information overseas. Some Self Storage Association of Australasia members, as well as some of our service providers or other third parties, including data storage providers, may be located, operate or hold data outside of Australia. When information is sent or disclosed outside of Australia we take reasonable efforts to ensure that appropriate data handling and security arrangements are in place. We utilise service providers who are located in a number of countries outside Australia, including New Zealand, the UK, and the USA. Please note that Australian law may not apply to some of these entities in those countries.
We use a number of overseas-based marketing service providers to help run our business, marketing and websites, including Google (Google Analytics, Google Ads), Meta, HubSpot (our customer relationship management and email platform), and Leadpages (landing page hosting for some marketing campaigns), each of which is headquartered in, and primarily stores and processes data in, the United States. Before we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles it in a way consistent with the Australian Privacy Principles, including through contractual data protection commitments with our service providers.
4. Cookies, Analytics & Online Tracking:
This section applies across rentaspace.com.au and 1800spaces.com.au, and to marketing landing pages we publish using Leadpages.
We use cookies and similar technologies on our website in three categories: strictly necessary (required for the site to function and cannot be disabled), analytics (to understand site usage, via Google Analytics 4), and advertising (to measure and deliver marketing, via Google Ads, Meta, and HubSpot).
For visitors in Australia, analytics and advertising cookies are active by default, and you can opt out at any time using the control below – your choice takes effect immediately and is remembered on your next visit to this site. For visitors in the European Economic Area, United Kingdom or Switzerland, analytics and advertising cookies are off unless you actively opt in.
Strictly necessary cookies cannot be disabled, as they are required for the site to operate securely. rentaspace.com.au and 1800spaces.com.au are separate websites on separate domains, so your cookie preference on one does not automatically carry across to the other – please set your preference using the control provided on each site you visit.
5. You make the following authorisation regarding your Alternate Contact Person:
If you provide us with personal information about a nominated Alternate Contact Person (ACP), you must have the right to disclose it to us, and must take reasonable steps to ensure your ACP is aware that:
- you have made this disclosure to us
- we may use and hold this information in the same way as personal information we collect about you
- they may access and correct the information we hold about them in the same way you may access and correct your own information.
6. Direct Marketing & Your Communication Preferences
We may use your contact details, including your email address and phone number, to contact you for marketing purposes about our services, promotions and related entities, by email, SMS or phone. We will not share your contact details with third-party enterprises for their own marketing purposes, and we will never sell your personal information or contact details.
You can opt out by using the unsubscribe link included in any marketing email we send you, or by contacting us at operations@rentaspace.com.au.
7. StorerCheck
For credit and risk management purposes, we use the StorerCheck database. By applying to store with us, including making a web or telephone enquiry, you agree to the following:
- We may search the StorerCheck database for information that has been reported by other users of the StorerCheck database about you.
- We may communicate with other users of the StorerCheck database and discuss your information with them.
- We may choose to refuse you storage, or terminate your storage agreement, if you are listed on the StorerCheck database.
- We may release or update any details and personal information listed on the StorerCheck database about you, including but not limited to your name, address, previous addresses, email addresses, licence number and details, passport number and details, date of birth, storage history and account payment history.
- Your details and personal information will be uploaded on the StorerCheck database if you breach your storage agreement or engage in illegal or threatening behaviour including but not limited to not paying for storage, dumping or abandoning goods, being chronically late with payments, being abusive or threatening to staff or other storers, eliciting the involvement of law enforcement agencies, such as law enforcement enquiries regarding your storage activities and the execution of search warrants against you, this facility or your storage space or any other breach of the storage agreement.
We may use the information you provide during this application, including web or telephone enquiries, or information provided at any other time to update any listing currently about you on the StorerCheck database. If you do not consent to these terms, you should not apply for storage with us.
By applying to store with us you consent to the terms and conditions set out in this document and on-line at www.storercheck.com, including our right to search StorerCheck for your details, and to upload your information and details to the StorerCheck database in certain circumstances. For further information about the StorerCheck database go to www.storercheck.com.au.
8. Data Retention & Destruction
We retain your personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law, and then destroy or de-identify it.
9. Security
We keep your information provided to us in both hard form and electronic form. We take steps to secure this from misuse, loss, unauthorised modification, unauthorised disclosure and access. We employ physical security such as locks on filing cabinet and restricted access to hard files, and other security measures including password protected computers and internet firewalls, Remote and locally monitored alarms and back to base CCTV systems.
We take reasonable care when engaging third parties to provide services to us where those services may necessitate the third party handling your information, including data storage, file destruction, enforcement of the agreement in any way and debt collection.
10. Accuracy of information we hold about you, your right to access and your right to correct
You may view and correct your personal information by:
- giving us reasonable notice in writing that you wish to view your personal information, and
- attending at our Facility at the agreed time, and
- paying reasonable costs for the provision of access.
If we refuse access, we will provide you with a written reason for the refusal.
To correct inaccurate information we hold about you, you may advise us in writing that your personal information is not correct and provide us with written corrections. We will endeavour to update within a reasonable time.
11. Eligible data breach
Where there are reasonable grounds to believe there has been an eligible data breach we will, within 30 days of when we first become aware of the suspected breach, undertake a reasonable and expeditious assessment of the potential breach.
Where it is determined that an eligible data breach has occurred, we will report the breach to the Office of the Australian Information Commissioner and you.
12. Your Rights – how to contact us about your privacy
If you believe we have breached the Privacy Act 1988 or Australian Privacy Principles and wish to complain, please contact us at operations@rentaspace.com.au or via post at:
Attn: Operations Manager
Rent a Space Self Storage
42 O’Dea Avenue
Waterloo NSW 2017
We will endeavour to resolve your complaint within 21 days. If you do not believe your complaint has been satisfactorily handled or resolved you can lodge a complaint with the Office of the Australian Information Commissioner. For more information visit: www.oaic.gov.au
13. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always available on our website, with the version date shown below.
RaS Version: September 2026